1. Scope of This Privacy Policy
This Privacy Policy explains how CallBuiltt (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, request information, book a demo, purchase a subscription, communicate with us, or use the CallBuiltt platform and related services.
This Privacy Policy applies to information we collect as a business for our own purposes. If we process personal information on behalf of our customers through the platform, we may act as a service provider or processor, and the customer’s own privacy notice may also apply.

2. Information We Collect
We may collect personal information directly from you, automatically through your use of our website or platform, and from third parties acting on your behalf or in support of our services.

Contact information, such as your name, business name, email address, phone number, mailing address, and social media handles.
Account and billing information, such as login credentials, subscription details, payment status, transaction records, and support history.
Business information you choose to provide, such as company details, lead information, appointment data, campaign content, reviews, and communications stored in the platform.
Technical and usage information, such as IP address, browser type, device identifiers, pages viewed, referring URLs, timestamps, and interactions with our website or platform.
Communication data, such as emails, call logs, voicemail data, chat history, form submissions, text message interactions, or recorded support communications where permitted by law.

3. How We Collect Information
We collect information when you fill out forms, schedule a demo, contact us, create an account, connect integrations, make a purchase, use the platform, respond to messages, or otherwise interact with us.

We and our service providers may also use cookies, pixels, analytics tools, server logs, and similar technologies to understand website traffic, improve user experience, and measure campaign performance.

4. How We Use Personal Information
To provide, operate, maintain, and improve the CallBuiltt website, platform, and related services.
To create and manage accounts, onboard customers, process transactions, and provide customer support.
To communicate with you about demos, services, updates, support requests, billing matters, security notices, and administrative messages.
To send marketing communications where permitted by law and in accordance with your preferences.
To personalize content, understand how users interact with our services, troubleshoot issues, prevent fraud, and protect our systems.
To comply with legal obligations, enforce our agreements, and establish, exercise, or defend legal claims.

5. SMS and Mobile Communications
If you provide your mobile number and opt in to receive text messages from CallBuiltt, we may send you service-related messages, appointment reminders, account notifications, and, where permitted by law and your consent, promotional messages. Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. Where available, you may reply HELP for more information.

Mobile opt-in data, consent records, and text messaging originator information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may share necessary information with service providers that help us deliver text messaging or support the Services, subject to confidentiality and permitted-use restrictions.

6. How We Share Information
We do not sell your personal information for money. We may disclose personal information in the following circumstances:

Service providers and contractors that help us host, operate, support, secure, market, or improve the Services.
Payment processors, telecommunications carriers, messaging providers, CRM infrastructure providers, analytics vendors, AI vendors, and other tools you choose to connect or use through the Services.
Professional advisors, auditors, insurers, or legal counsel where needed for legitimate business purposes.
Government authorities, regulators, courts, or law enforcement when required by law or to protect rights, safety, and property.
A buyer, investor, lender, or successor entity in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.

7. Cookies, Analytics, and Advertising
We may use cookies and similar technologies to remember preferences, keep users signed in, measure site traffic, understand user behavior, and improve marketing performance.

Depending on how our website is configured, third parties may use analytics or advertising technologies that collect information about your interaction with our pages over time. You can usually control cookies through your browser settings, but disabling cookies may affect website functionality.

8. Data Retention
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or reporting obligations.

Retention periods may vary depending on the type of data, the sensitivity of the information, applicable legal requirements, and whether the information is needed to investigate security incidents or legal claims.

9. Data Security
We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, and disclosure. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Choices and Rights
Depending on where you live, you may have legal rights regarding your personal information. These may include the right to request access to, correction of, deletion of, or a copy of certain personal information, as well as the right to object to or limit certain processing.

You may also opt out of marketing emails by using the unsubscribe link in the message, and you may request assistance or exercise applicable privacy rights by contacting us. We may need to verify your identity before processing certain requests.

11. Children’s Privacy
CallBuiltt is intended for business users and is not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, contact us so we can review and delete the information where appropriate.

12. Third-Party Links and Services
Our website or platform may link to third-party websites, applications, or services that we do not own or control. Their privacy practices are governed by their own notices and policies, and we are not responsible for those third-party practices.

13. International Transfers
If you access the Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate. By using the Services where permitted by law, you understand that your information may be processed outside your jurisdiction.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may post the revised Privacy Policy on our website, update the “Last Updated” date, or provide additional notice where required by law. Your continued use of the Services after changes become effective is subject to the revised Privacy Policy.

15. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact CallBuiltt at support@alpinebrandingcompany.com or call (877) 269-4222.